Shipping and Delivery Policy

Shipping is free on orders of $250 or more, measured on the value of the products after any discount.

Below that, shipping is a flat $7.95 anywhere we ship, however many items are in the order. The amount is shown in your cart and again at checkout before you pay.

We ship within the United States only, including Alaska, Hawaii, and U.S. territories. We do not ship internationally, and we do not ship to freight forwarders.

We ship to street addresses and to PO boxes. We cannot ship to an address you are not authorized to receive mail at.

Orders are processed on business days, Monday through Friday, excluding federal holidays.

Orders placed with a cleared payment before 2:00 PM Arizona time typically ship the same business day. Orders placed after that usually ship the next business day.

Payment must clear before we ship. ACH electronic check normally clears in 1 to 3 business days, so an ACH order generally ships within 1 to 4 business days of being placed. Zelle payments clear faster and usually ship the same or next business day once received.

We ship USPS Ground Advantage from Phoenix, AZ. Typical transit is 2 to 5 business days depending on distance. Transit time is the carrier's, not ours, and is not guaranteed.

You receive a tracking number by email as soon as the label is created, and delivery updates as the package moves. You can also track any order from your account.

Compounds ship lyophilized in sealed vials, packed to protect against impact and light. Lyophilized peptides are stable at ambient temperature for the duration of normal domestic transit, so routine orders do not ship on ice.

Refrigerate or freeze your material promptly on arrival per the storage guidance on the product page. We are not responsible for degradation caused by a package left sitting after delivery, so please plan to collect it the day it arrives.

Check your shipping address at checkout. We ship to the address you provide, and we cannot redirect a package once the carrier has it.

If a package is returned to us as undeliverable because of an address error, we will contact you and reship at no additional charge once we have a corrected address. If you would rather cancel at that point, we refund the order in full.

Delayed. Carrier delays happen, particularly around holidays. If tracking has not updated for 5 business days, contact us and we will open a trace with the carrier.

Lost. If the carrier confirms a package is lost, we replace the order or refund it in full, your choice. We handle the carrier claim ourselves, not you.

Damaged. If a vial arrives cracked, leaking, or with a broken seal, photograph the item and the packaging and contact us within 7 days of delivery. We replace or refund it. See our Refund and Returns Policy.

Marked delivered but missing. Check with your household and neighbors and look for a carrier notice first, since packages are often marked delivered a little early. If it has not appeared after 2 business days, contact us and we will file a claim.

If something you ordered is out of stock, we contact you within 2 business days with the expected restock date. Restock typically takes about two weeks. We hold the order for up to 21 days and refund automatically if we cannot fill it in that time.

You can also ask us to ship the in-stock part of your order immediately and send the rest when it arrives, at no extra shipping cost. The full terms are in our Refund and Returns Policy.

Have your order number ready and contact us:
info@exodusresearch.co
(928) 232-6487